What if I have most or all of the Fat Dragon Games Dragonlock tiles? Do I need to pledge for the $66 reward level just for the new pieces like the skull entrance?
You can pledge at any pledge level and add-on the specialty terrain pieces. These will be available separately via Backerkit (and the Fat Dragon Games website) after the project ends.
Last updated: February 28, 2018 22:27
Why such a short interlude between this Kickstarter, Rappan Athuk Maps and Tome of Horrors?
The reason we are delivering this book, the Tome of Horrors and the RA Maps Kickstarter rewards at the same time is simple. We got a big discount from our overseas printer for doing them all and shipping them all at once. We passed this savings on to you. If we had done them separately, each book would have cost $10-20 more than what we are charging. Huge, color, library bound books cost a ton. Combined overseas shipping likely does not make sense–by shipping separately, we can likely use First Class mail rather than priority (its like 30% less for the same weight). So please fill out backer kits separately.
Last updated: March 01, 2018 10:08
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.